Return & Exchange Policy for SL Gold Kanthi

At SL Gold Kanthi, customer satisfaction is our priority. We ensure that every product is crafted with care and quality. If for any reason you are not satisfied with your purchase, our Return & Exchange Policy provides the following terms:

1. Eligibility for Returns & Exchanges

• Products must be returned/exchanged within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging with all tags and certificates (if any).
• Customized, engraved, or personalized products are not eligible for return or exchange unless defective or damaged.
• Sale or discounted items may not be eligible for return/exchange.

2. Conditions for Return

• The product must be in resalable condition without any damage.
• A valid purchase invoice or order confirmation is required.
• Any missing accessories, certificates, or packaging may result in rejection of return.

3. Exchange Policy

• Customers can exchange eligible products within 7 days of purchase.
• If the exchanged product value is higher, the customer must pay the difference.
• If the value is lower, the balance may be provided as a store credit (no cash refunds unless specified).

4. Refund Policy

• Refunds (if applicable) will be initiated once the returned product passes quality inspection.
• Refunds will be processed to the original mode of payment within 7-10 business days.
• Shipping charges, if any, are non-refundable.

5. Damaged or Defective Products

• If you receive a defective or damaged product, please notify us within 48 hours of delivery.
• We will arrange for return pickup or replacement at no extra cost.

6. Non-Returnable Items

• Customized or made-to-order jewelry.
• Items without original invoice/certificates.
• Products damaged due to customer mishandling.

7. Process for Return/Exchange

• Contact our Customer Support at 📧 [email protected] / 📞 +91-86400-51400.
• Provide order details and reason for return/exchange.
• Our team will arrange pickup or guide you through the return process.
• After inspection, refund or exchange will be processed.

8. Contact Us

For any questions about our Return & Exchange Policy, reach us at:

SL Gold Kanthi

📧 Email: [email protected]

📞 Phone: +91-86400-51400

📍 Address: Building No.1149, Shop No.5, 1st floor, Kucha Mahajani, Chandani Chowk, Delhi, India 110006